— CLIENT ONBOARDING
From inquiry
to handover.
A clear, ten-step delivery process — built on proper planning, transparent pricing and accountable execution from first contact to after-sales support.
[ THE JOURNEY ]
Four phases, ten steps, one accountable team.
Discovery
Inquiry, consultation and site feasibility.
Design & Agreement
Concept design, proposal and contract.
Build & Delivery
Execution, quality control and handover.
Aftercare
Defects liability and after-sales support.
[ STEP BY STEP ]
The delivery process
Initial Inquiry
Clients reach us via website, social media, email, WhatsApp, phone or an office visit. We capture location, intended use, budget, size requirements and timeline.
Consultation & Needs Assessment
A consultation meeting clarifies the vision, design preferences, functionality requirements, timelines and budget considerations.
Site Visit & Feasibility
Our technical team assesses accessibility, topography, utilities, drainage and suitability — then prepares a site report with recommendations.
Concept Design & Planning
The design team develops floor plans, concepts and visualizations, refined through client feedback until approval.
Costing & Proposal
A detailed proposal covers scope of works, specifications, timelines, payment schedules, assumptions, exclusions and total project cost.
Contract Signing
A formal construction agreement is executed. Mobilization begins after receipt of the agreed deposit.
Project Execution
Procurement, fabrication, construction, installation and finishing works — with regular progress reports and updates.
Quality Control & Inspection
Comprehensive inspections verify workmanship, functionality, structural integrity and compliance with specifications.
Client Handover
A joint inspection is conducted; the client receives documentation, warranties, maintenance guidelines and completion certificates.
Defects Liability & After-Sales
We remain available throughout the defects liability period to address workmanship defects and provide ongoing support.
[ GOOD TO KNOW ]
Design & site assessments
Design Services
Architectural plans, concept development, 3D visualizations, technical drawings and design revisions. Design fees vary with project size, complexity, detailing requirements and scope of professional services.
Site Visits & Assessments
Site visits are chargeable and vary depending on project location, distance, accessibility, personnel required and the scope of the assessment.